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Account Deletion Request

Account Deletion Request

At SlotCore, we value your privacy and provide clear steps to manage your data.

How to Delete Your Account

In-App (Recommended)

Users can delete their account directly within the SlotCore app by following these steps:

  1. Open the SlotCore mobile app
  2. Navigate to Profile, then Settings
  3. Select Account Management
  4. Tap on Delete Account
  5. Confirm your deletion request

Manual Request

If you no longer have the app installed or cannot access your account, you can request manual deletion:

  • Contact our support team at support@slotcore.net
  • Provide your registered phone number and email address
  • We will process your request within 48 hours

Data Retention & Deletion Policy

Data That Will Be Deleted

  • Personal Information: Your name and profile image will be anonymized
  • Authentication: Your active session tokens and account access will be revoked
  • Communication: All push notification tokens will be permanently destroyed
  • Future Bookings: Any pending or confirmed future appointments will be automatically canceled

Data That Will Be Retained

  • Transaction History: Past appointment records and payment history are retained for up to 7 years to comply with legal, accounting, and regulatory requirements
  • This data is stored in an anonymized format and cannot be linked back to your personal identity

Grace Period & Permanent Deletion

  • 30-Day Grace Period: After requesting deletion, your account enters a 'soft-delete' state for 30 days
  • During this time, you can restore your account by simply logging back into the app
  • Permanent Deletion: After the 30-day grace period expires, all data not required for legal retention is permanently purged from our production databases

Questions or Concerns?

If you have any questions about the account deletion process or data retention, please contact our support team:

support@slotcore.net

SlotCore - Smart Booking Management System